shipping

At The Simple Folk, we appreciate how important it is to have your order delivered to you as quickly as possible, and as such, we will process it with the greatest level of care and expediency.

All orders placed on this website will be dispatched from our fulfilment warehouse based in the UK. If you wish to ship your order to any of the following destinations: Australia, Brazil, Canada, China, Hong Kong, Israel, Japan, Macao, Malaysia, New Zealand, Russia, Singapore, South Korea and the United States, please visit our US store, from where we ship to these locations. 

COVID-19 Note: Your order may experience some delays due to the additional safety measures taken to help protect our staff and customers. Find more COVID-19 info here: COVID-19 Community Update.

Our dedicated customer care team is available and happy to help you however they can. If you need any assistance, you can email them here or call 0800 056 0594.

Order Placement

Orders placed on this website will be shipped from the UK. All orders will be invoiced in British Pounds (GBP). Carriers and shipping fees may vary depending on the service chosen and the shipping destination. 

EU Customers

We are happy to offer EU customers hassle-free shopping, with import taxes and duties prepaid on orders shipping to EU destinations.

Please note, if shipping to a business or office address in the EU we recommend updating to a residential address as shipping to a business could result in your order being returned due to customs issues.

International Customers

As we are shipping from the UK, international orders may be subject to customs and import duties once the parcel reaches your destination country. Any customs and import fees are to be paid by the recipient once the parcel reaches its destination. Customs policies and import duties vary widely from country to country and unfortunately, we do not have control over them. You can contact your local customs office for more information.

If you refuse a shipment from The Simple Folk, you are responsible for the original shipping charges, import fees that are included on the package, and the cost of returning the package to The Simple Folk. This amount will be deducted from your merchandise refund.

 

About Customs Regulations for Identity Documents

Customs regulations in certain countries require recipient ID to be provided for customs clearance on orders (eg DNI, NIF/NIE, PID numbers). All ID information provided by you will be stored safely & securely. The Simple Folk needs to store this information in order to securely transmit it to the carrier when your package is shipped and share it with customs official in the destination country, which will allow your package to clear customs without additional delay.
Errors or missing information may cause delays beyond our original delivery date and the carrier may contact you to correct it.

Shipping Costs

Below you can select your shipping zone to review the delivery costs and estimated delivery window. Please note these costs do not include international customs or import fees that may be applied once your parcel reaches its destination.  

UK Mainland: FREE Next Day Shipping for orders over £50 (1-2 business days)

UK Mainland: £4 Next Day Shipping for orders under £50 (1-2 business days)

Channel Islands & Northern Ireland: FREE Express Shipping for orders over £50 (2-3 business days)

Channel Islands & Northern Ireland: £4 Express Shipping for orders under £50 (2-3 business days)

£15 Standard Shipping under £100 (2-4 business days)

£25 Standard Shipping for orders over £100 (2-4 business days)

*Orders to Ireland may experience some delays, please allow up to three weeks for your order to arrive.

£15 Standard Shipping under £100 (4-6 business days)

£25 Standard Shipping for orders over £100 (4-6 business days)

£15 Standard Shipping under £100 (4-8 business days)

£25 Standard Shipping for orders over £100 (4-8 business days)

FREE Standard Shipping for orders over £200 (5-9 business days)

£20 Standard Shipping under £200 (5-9 business days)

FREE Standard Shipping for orders over £250 (4-7 business days)

£25 Standard Shipping under £250 (4-7 business days)

We also ship to: Afghanistan, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Bahamas, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, British Indian Ocean Territory, British Virgin Islands, Burkina Faso, Burundi, Cambodia, Cameroon, Canary Islands, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Comoros, Congo, Costa Rica, Côte d'Ivoire, Cuba, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Faroe Islands, Fiji, French Guyana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guadeloupe, Guatemala, Guinea, Guinea Bissau, Guyana, Haiti, Honduras, Iraq, Jamaica, Kazakhstan, Kenya, Kiribati, Kosovo, Kyrgyzstan, Laos, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Martinique, Mauritania, Mauritius, Mayotte, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nepal, Netherlands Antilles, New Caledonia, Nicaragua, Niger, North Korea, North Macedonia, Panama, Papua New Guinea, Paraguay, Peru, Reunion, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Sint Maarten, Somalia, South Sudan, St. Vincent, Sudan, Suriname, Swaziland, Tajikistan, Tanzania, Timor Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Uruguay, Uzbekistan, Vanuatu, Venezuela, Wallis And Futuna, Western Samoa, Yemen, Zambia, Zimbabwe

FREE Standard International Trackable over £300, duties and taxes not included (2-5 weeks)

£30 Standard International Trackable under £300, duties and taxes not included (2-5 weeks)